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We offer a 20 year Guarantee on all our rug pad and underlays...
What this Guarantee covers
Each rug pad purchased from rugpadusa.com is guaranteed to be free from defects in materials and workmanship for 20 years from the time purchased. During this time, if you feel your rug pad is rendered ineffective, you may return it to us for a replacement pad of equal value. Again, if you feel your rug pad is not as effective as the day you purchased it, ship it back to us and we will send you a replacement.
What this warranty does not cover
This warranty does not cover rug pads purchased from us that have been altered, refurbished, misused or tampered with. If we feel the rug pad has been tampered with, we will not be able refund your purchase.
How long are you covered?
Any rug pad purchased from our website is covered from purchase date up to a full 20 year period.
We offer a generous guarantee because were confident that our products will be able to perform, under normal use, for up to 20 years. Our rug pads have been manufactured for over 25 years and given our performance history, we feel confident offering our customers a generous guarantee.
Please call or email customer support explaining your issue. We will then request that you ship us the faulty pad. Once we inspect the pad and verify it has not been misused, we will immediately ship you replacement pad.
Proof of original purchase is required. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
Note: this is not to be confused with our 30 day money back guarantee, which states that if your are unsatisfied with your rug pad, you may return at any time free of charge within a 30 day period